Refund Policy for ProPantheon

 

Last Updated: 10/19/2025

 

Thank you for choosing ProPantheon for your software needs. This Refund Policy outlines the terms and conditions under which you may request a refund for our services. Please read it carefully.

 

1. General Overview

Our Refund Policy is designed to provide you with confidence in your purchase. It establishes the legal framework regarding refunds between ProPantheon and its customers. By purchasing our software, you agree to the terms outlined in this policy.

 

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

 

- The request for a refund must be made within [Insert Timeframe, e.g., 30 days] from the date of purchase.

- The software must not have been used beyond initial installation and setup.

- The request must be submitted through the official refund request form available on our website.

 

3. Types of Refunds

- Full Refund: Available if the software is returned within the specified timeframe and has not been used beyond the initial setup.

- Partial Refund: May be issued for instances where the software has been partially used or if you request additional features or services associated with your initial purchase.

 

4. Conditions for Refund

Refunds will be processed under the following conditions:

 

- The software is found to be defective or not functioning as advertised, and the defect was reported within the eligibility timeframe.

- The customer provides adequate documentation to support the refund request, including proof of purchase and details regarding the issue encountered.

  

5. Process for Requesting a Refund

To initiate a refund request:

1. Visit our website and complete the refund request form, detailing your purchase and the reason for the refund.

2. Ensure all required documentation is submitted, including proof of purchase.

3. Upon receipt, our team will review your request and notify you of the refund status within [Insert Timeframe, e.g., 14 days].

4. Must show proof of purchase and upload it by using contact form on this page  please refund in notes .

 

6. Refund Timing

Once approved, refunds will be processed using the original payment method. Please allow [Insert Timeframe, e.g., 5-10 business days] for the funds to reflect in your account.

 

7. Legal Disclaimer

The information provided in this Refund Policy is for general informational purposes only and should not be construed as legal advice. We highly recommend consulting with legal counsel to ensure compliance with local laws and regulations.

 

By purchasing ProPantheon software, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy. If you have any questions regarding our policy, please contact us at [Insert Contact Information].